MTC Partners with DEG to Elevate Customer Protection Policy to International Standards, Certified by MicroFinanza Rating

Mr. Parithad Petampai, Deputy Managing Director of Muangthai Capital Public Company Limited (MTC) (third from the left), Thomas Hoehl, Manager – Technical Assistance (DEG Impulse) (third from the right), Tanwi Kumari, Regional Sustainable Finance Manager-South & Southeast Asia (MFR) (second from the right), and Chab Vannak, Analyst (MFR) (first from the right), pose for a photo together on the occasion when MTC partnered with the German Development Finance Institute (Deutsche Investitions- und Entwicklungsgesellschaft: DEG) to advance customer protection policies in line with international standards. This partnership was evaluated by MicroFinanza Rating (MFR), a leading global credit rating agency, during March 17-18, 2025. MFR conducted a thorough review of MTC's policies and compliance with customer protection guidelines, covering the service process, employee inquiries regarding the loan procedures, and interviews with customers to assess their satisfaction with the company's services.

This collaboration reflects MTC’s commitment to conducting business with transparency, focusing on the utmost benefit for customers, and elevating financial service standards to international recognition. Additionally, receiving the evaluation from MFR will help strengthen confidence among all stakeholders and drive the organization toward sustainable growth on the global stage.